Prepare to share the articles you selected and discuss whether they address a public health or community health issue in a class discussion.

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Access The Neighborhood Web site using the link on the student Web site.

Read the following articles in the “Neighborhood News” for Season 1:

 

  • “Officials confirm pollution worries” (Episode 3)
  • “Hotline puts family at ease” (Episode 4)
  • “ED sees critical capacities” (Episode 7)
  • “Smoking breaks a thing of the past?” (Episode 9)
  • “Flu deaths expected to rise” (Episode 11)

 

Select two of these articles and decide whether each article is addressing a public health or community health issue.

Prepare to share the articles you selected and discuss whether they address a public health or community health issue in a class discussion.

Post your discussion in “Neighborhood News Article” Thread in the Main Forum.  Be sure to comment on one other classmate’s discussion. See Grading Rubrics in Materials for guidelines.

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Evaluate the characteristics of e-commerce.

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E-commerce 101 Assignment

Assignment Purposes:

  1. Evaluate the characteristics of e-commerce.
  2. Demonstrate effective use of technology for communication.
  3. Evaluate the effectiveness of an e-commerce Web site.
  4. Explain the security and threats in the e-commerce environment.
  5. Analyze basic concepts of consumer behavior and purchasing decisions.
  6. To apply critical thinking by the students.

Assignment Workload:

􀁸 This assignment is an individual assignment.

􀁸 The word count for this assignment must be between 2500 to 3000 words.

Assignment Objectives & Requirements:

  1. To create a new E-commerce business, which is located in the Kingdom of Saudi Arabia,

which include the followings: (300 – 400 words)

  1. Introduction about your business.
  2. Product and type of services.
  3. Business statement.
  4. Business vision.
  5. Business objective.
  6. To explain your business E-commerce processes. (100 – 200 words)
  7. To apply a SWOT analysis to your business. (100 – 200 words)
  8. Building the E-commerce website. (100 – 200 words)
  9. How it will look likes in terms of design and format (draft).
  10. Student is required to explain its E-commerce system functionality, such as: (200 – 300

words)

  1. The product menu will show all the product we have in stoke.
  2. The contact button will have all the company contact details, social media links

Facebook, Instagram, etc.

  1. System design (Picture attachment).
  2. Determine the suitable software and hardware needed with an explanation on why it’s

needed. (300- 400 words)

  1. What type of functionality needed in your website, such as CRM?
  2. What type of hardware needed? Do you need a server or it will be in the cloud?
  3. Identifying security issues as well as how to avoid it. (200 – 300 words)
  4. What type of security? To whom or to what?
  5. Potential threats to your website?
  6. Recommendation.
  7. Categorize marketing and advertising strategy and method. (300-500 words)
  8. Demographic.
  9. Marketing method.
  10. Social media.
  11. Local marketing.
  12. Multichannel marketing.
  13. Describe what are the ethics and laws within your E-commerce Website. (200 – 300

words)

  1. Conclude your report. (100 – 200 words)

 

Assignment regulation:

􀁸 All students are encouraged to use their own word.

􀁸 Student must apply Harvard Referencing Style within their reports.

􀁸 Student is allowed to cite 10% from the word limit (2000-3000 word limit means 200-300 words

can be cited).

􀁸 A mark of zero will be given for any submission that includes copying from other

resource without referencing it.

Divide the assignments

 

Total 10 items, (1,2,3,4 together)

5,6,7,8 together

9,10,11 together

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Write a 1,400- to 1,750-word paper on essential communication in a community crisis situation described in the scenario.

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  • In 1979, the Three Mile Island nuclear reactor malfunctioned, releasing radiation into the environment. There were no immediate deaths or injuries resulting from the incident; however, the accident drew much media attention and created concerns in the local area and beyond. The major forms of communication used to report these events were the three major television networks and local radio stations.

In 2005, Hurricane Katrina devastated the New Orleans area and immersed a significant part of the city in water. Local citizens and their families were affected. In contrast to the Three Mile Island incident, newer communication technologies, such as the Internet, were used to disseminate information.

 

Today, you are the director of a regional Emergency Management Office. You begin receiving official reports that the public water supplies of several towns in the area have become contaminated with a life-threatening biological agent. Contingency plans must be addressed within the organization and with the public without creating a panic.

 

Write a 1,400- to 1,750-word paper on essential communication in a community crisis situation described in the scenario.

 

Include the following in your paper:

 

  • The individuals or groups that will be communicating inside and outside the organization during this crisis situation

 

  • Potential advantages and challenges associated with communicating within the organization and with the public and private sectors during this crisis situation

 

  • Differences in communication processes used in crisis situations, including what you learned from the situations in the scenario and how you might incorporate that knowledge to improve health care communication strategies

 

  • Appropriate technology, such as social media, affecting communication during the crisis situation and how these technologies may be used to enhance communication

 

  • How technology might be used differently now than it was during the crisis situations described in the scenario

 

  • Media opportunities during this management crisis

 

Cite a minimum of three sources, one from the University Library and another from the course textbooks or Electronic Reserve Readings, to support your position.

 

Format your paper consistent with APA guidelines.

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Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency and customer service in your department by focusing on teamwork.

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  • As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

 

Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency and customer service in your department by focusing on teamwork.

 

Address the following in your proposal:

 

  • Why teams are essential to health care
  • How teams are used in other industries, such as aviation, auto racing, the military, and so on
  • How lessons from other industries might be applied in health care
  • Which organizational processes support problem solving

 

Cite three references, one of which may be the course textbook, to support your position.

 

Format your proposal and references consistent with APA guidelines.

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Write a 700- to 1,000-word paper in APA format that gives details about each of the three conditions.  Include a description of the cause of the disorder, how it can be diagnosed, what can be done to treat it, and how to prevent it in the future

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Assignment: Blood Disorders

 Resources: Ch. 8 of Human Diseases, the WebMD® Web site at http://www.webmd.com, and the drkoop® Web site at http://www.drkoop.com

 Due Date: Day 7 [Individual] forum

 Read each of the following three scenarios:

o Amy, a 4-year-old Caucasian female, has been complaining of being tired all the time. She is pale and a picky eater. Her mother is a single mom with a small budget to feed a large family. Amy only eats pasta, breads, and hot dogs, and drinks only artificial fruit punch.

o Marcus is a 5-year-old African-American male who has just moved to New York City, and is visiting his new pediatrician for a kindergarten physical. His mom tells the nurse that she carries the ―trait‖ and wants Marcus screened for it.

o Richard has noted over the past several weeks that he is having more bruises, or ecchymosis, all over his body. After coughing this morning, he noticed tiny red marks all around his eyes.

 Use Ch. 8 of the text to identify the blood disorder each of the three patients are at risk for. Base your identifications upon symptoms, lifestyle, or family history.

 Visit the WebMD® and drkoop® Web sites to research each of the three blood disorders. Each site has a search bar to help target your research. Use one additional Internet source for a total of three sources.

 Write a 700- to 1,000-word paper in APA format that gives details about each of the three conditions.

 Include a description of the cause of the disorder, how it can be diagnosed, what can be done to treat it, and how to prevent it in the future.

 Post your paper as a Microsoft® Word attachment.

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Identifies and describes an ethical dilemma in a clear summary, but lacks details to fully represent all sides of the ethical dilemma; or, the analysis of the ethical implications requires more details, rationale, or support. Moderate changes are needed to accurately convey the ethical dilemma

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Applying Ethical Frameworks in Practice

1 Unsatisfactory 71.00% 2 Less Than Satisfactory 75.00% 3 Satisfactory 79.00% 4 Good 89.00% 5 Excellent 100.00% 80.0 %Content

20.0 %Identifies Ethical Dilemma Does not identify an ethical dilemma; or identifies an ethical dilemma but provides no analysis of the ethical implications. Identifies an ethical dilemma. But the description of the ethical dilemma is very vague; or the analysis of the ethical implications of the situation lack significant detail; or, only one side of the ethical dilemma has been analyzed. Significant changes are needed to accurately convey the ethical dilemma. There is limited discussion of relevant context and exploration of implications. Identifies and describes an ethical dilemma in a clear summary, but lacks details to fully represent all sides of the ethical dilemma; or, the analysis of the ethical implications requires more details, rationale, or support. Moderate changes are needed to accurately convey the ethical dilemma. Relevant context and thorough discussion of issue are provided. Identifies implications and consequences from a practice perspective. Identifies and describes an ethical dilemma, some minor details are missing, or, the analysis of the ethical implications requires minor details. Only minor changes are needed. Analysis of issue is comprehensive. Explores issue with broad perspective, identifying underlying relationships between stakeholders and among socially constructed systems. Identifies and describes an ethical dilemma with clear details. The analysis of the ethical dilemma has sufficient detail to clearly represent all aspects of ethical dilemma clearly. 40.0 %Identifies Decision-Making Model and Resolution Does not adopt a decision-making model. Does not describe a resolution to the issue. Applies decision-making model incorrectly. Does not explain significance of applying model to the resolution of the issue. Applies decision-making model as a foundation for the identified resolution and provides very basic rationale for its application, given the context of the issue presented. More information is needed on the use of the decision-making model; or more support is needed for the rationale presented for the resolution of the ethical dilemma. Applies decision-making model with clearly distinct understanding of relationships among ideas. Identifies resolution that is appropriate based on the context of the issue, existing relationships and sociocultural factors. Minor changes are needed to improve supporting statements leading to the resolution. Integrates decision-making model in a complex process of judgment and justification with comprehensive discussion of implications for the identified resolution. Clearly articulates significance of model to the resolution with a thorough discussion of strengths and limitations. 20.0 %Includes Family Dialog Dialog is absent. Dialog is included, but language is inappropriate or incorrectly used. Dialog includes appropriate language and describes the resolution based on ethical models. Dialog is an appropriate exchange relating the ethical decision-making model to the context of the issue and its resolution. Dialog is a rich exchange of appropriately phrased information which reinforces the model and resolution, drawing upon issue context and the relationships of stakeholders. 15.0 %Organization and Effectiveness

5.0 %Thesis Development and Purpose Paper lacks any discernible overall purpose or organizing claim. Thesis and/or main claim are insufficiently developed and/or vague; purpose is not clear. Thesis and/or main claim are apparent and appropriate to purpose. Thesis and/or main claim are clear and forecast development of paper. It is descriptive and reflective of the arguments and appropriate to purpose. Thesis and/or main claim are comprehensive; contained within the thesis is the essence of the paper. Thesis statement makes the purpose of the paper clear. 5.0 %Paragraph Development and Transitions Paragraphs and transitions consistently lack unity and coherence. No apparent connections between paragraphs are established. Transitions are inappropriate to purpose and scope. Organization is disjointed. Some paragraphs and transitions may lack logical progression of ideas, unity, coherence, and/or cohesiveness. Some degree of organization is evident. Paragraphs are generally competent, but ideas may show some inconsistency in organization and/or in their relationships to each other. A logical progression of ideas between paragraphs is apparent. Paragraphs exhibit a unity, coherence, and cohesiveness. Topic sentences and concluding remarks are appropriate to purpose. There is a sophisticated construction of paragraphs and transitions. Ideas progress and relate to each other. Paragraph and transition construction guide the reader. Paragraph structure is seamless. 5.0 %Mechanics of Writing (includes spelling, punctuation, grammar, language use) Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice and/or sentence construction are used. Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register), sentence structure, and/or word choice are present. Some mechanical errors or typos are present, but are not overly distracting to the reader. Correct sentence structure and audience-appropriate language are used. Prose is largely free of mechanical errors, although a few may be present. A variety of sentence structures and effective figures of speech are used. Writer is clearly in command of standard, written, academic English. 5.0 %Format

2.0 %Paper Format (use of appropriate style for the major and assignment) Template is not used appropriately or documentation format is rarely followed correctly. Template is used, but some elements are missing or mistaken; lack of control with formatting is apparent. Template is used, and formatting is correct, although some minor errors may be present. Template is fully used; There are virtually no errors in formatting style. All format elements are correct. 3.0 %Research Citations (In-text citations for paraphrasing and direct quotes, and reference page listing and formatting, as appropriate to assignment) No reference page is included. No citations are used. Reference page is present. Citations are inconsistently used. Reference page is included and lists sources used in the paper. Sources are appropriately documented, although some errors may be present. Reference page is present and fully inclusive of all cited sources. Documentation is appropriate and citation style is usually correct. In-text citations and a reference page are complete. The documentation of cited sources is free of error. 100 %Total Weightage

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Are administrative processes organized, efficient, and well documented?

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Case Study, Stage 1: Process Analysis

Before you begin this assignment, be sure you have read the “UMUC Family Clinic Case Study” and your Week 1 and Week 2 readings, which discuss Electronic Health Record (EHR) functionality and Process Workflow Analysis and Mapping.

Purpose of this Assignment

This assignment gives you the opportunity to apply your analysis skills to model a health care business process in an ambulatory setting.  Modeling the process as it exists (and as it will exist) will aid in the analysis, selection and implementation of the EHR system for the medical practice.  In this assignment, you will develop 2 process maps (AS-IS and TO-BE) for the patient visit clinical process workflow. This assignment addresses the following course outcome to enable you to:

  • Evaluate the organizational environment in the health care industry to recognize how technology solutions enable strategic outcomes.
  • Analyze the flow of data and information among disparate health information systems to support internal and external business processes.

Family Clinic Medical Practice

In order to apply technology to a process, the process must be thoroughly understood and models are used for this purpose.  The model also supports business process analysis and redesign when the process is deemed to be inefficient or ineffective.  In addition, models are used to design the “TO-BE” process that describes the desired end state after the technology solution is developed.

In analyzing and improving clinical processes, one should consider the following questions:

  • Are administrative processes organized, efficient, and well documented?
  • Are clinical workflows efficient, clearly mapped out, and understood by all staff?
  • Are data collection and reporting processes well established and documented?

For your Stage 1 Project for the Case Study, you will develop model of the patient visit process used at the UMUC Family Clinic.  You will create a model of that process which defines in detail the steps in the process as they are done today.  Then, you will create a model of the proposed new process, as it will be performed after an EHR system (IT solution) is implemented.

Assignment

For this assignment you will:

  1. List at least three objectives or goals that Dr. Martin has, and briefly explain how an EHR system can help him with each objective. Note that a minimum of 4 objectives or goals are needed to earn the full points.
  2. Next you will model the patient visit process as it is currently performed at the UMUC Family Clinic; this is the AS-IS Process. Draw a process model to show the major steps in the patient’s visit to the UMUC Family Clinic from the time they arrive until they leave.  This patient is a returning patient, will receive a prescription based on earlier blood test results sent from the laboratory, and his insurance company will be billed for the visit.  You must refer to the AS-IS process as described in the case, cover all the current steps and be careful not to oversimplify.  The objective here is to correctly map the current state of the process, so the improvements offered by the TO-BE process (Item 3 below) are clear.  “Patient enters –> gets prescription –> leaves office (insurance company is billed)” is not a reflection of the current state.
  3. Then you will model the way that you expect the new patient visit process to function after a technology solution (EHR System) is implemented and the process is improved; this is the TO-BE Process. NOTE: We are NOT specifying the specific technology in the TO-BE Process.  Identifying the specific technology will be part of a later stage assignment.

As you develop your models, review the Week 2 readings on processes, process analysis and process modeling.  You will use flowchart symbols to indicate process steps, decision points, etc.  The flowchart symbols to be used and examples of how to use them to illustrate the work flow can be found in the “Flowchart” lecture.  You may use Microsoft Word, Excel or Power Point to develop your process models.  If you use another product, it is your responsibility to ensure it can be read using the Microsoft Office products.

Tools for Creating the Models

The following are two URL’s that have a more detailed description of Flow Charting and its uses: http://www.hci.com.au/hcisite2/toolkit/flowchar.htm

http://asq.org/learn-about-quality/process-analysis-tools/overview/flowchart.html

To create a flow chart in Word 2007 and 2010:  http://www.youtube.com/watch?v=RkN0dekcsmw

To create a flow chart or process map in Excel:  http://www.youtube.com/watch?v=9_R73RVfHl0

To create a flow chart in PowerPoint:  http://www.youtube.com/watch?v=s8erOL-3Bho

Submit your Stage 1 paper via your Assignment Folder Stage 1 as an attached document (or documents) with your last name included in the filename(s) (LASTNAME_Stage1).

Note:  Your models will be evaluated on whether they are applicable to the patient visit process, all major steps in the AS-IS and TO-BE processes are included and correctly modeled, and they are appropriate to the UMUC Family Clinic. Your overall paper will be evaluated on whether or not you correctly incorporated the course concepts from the readings and addressed all parts of the assignment.  If you use external resources, be sure to cite and reference them correctly in APA format.  Use the Rubric below to be sure you have covered all aspects.

GRADING RUBRIC:

Criteria

  

90-100%

Far Above Standards

  

80-89%

Above Standards

  

70-79%

Meets Standards

  

60-69%

Below Standards

  

< 60%

Well Below Standards

  

Possible Points
 Identification and Explanation of Objectives 9-10 Points

 

At least four appropriate objectives or goals are identified, and how an EHR system would help each is fully explained; explanations demonstrate understanding of course concepts, sophisticated analysis and critical thinking.

 8 Points

 

Three or more objectives or goals are identified and clear explanations are given as to how each will be improved with an EHR system; explanations demonstrate understanding of course concepts, analysis and critical thinking.

 7 Points

 

Three or more objectives or goals are identified and adequately explained as to how an EHR system will help with each; demonstrates some understanding of course concepts, analysis, and/or critical thinking.

 6 Points

 

Fewer than three objectives may be presented; and/or they may not apply to the case study; and/or explanations may be lacking in demonstration of understanding of course concepts, analysis, and/or critical thinking.

 0-5 Points

 

Too few or no objectives are identified and/or explanations are not provided.

 10

 
Model Complete-ness 27-30 Points

 

Both the as-is and to-be models present all of the steps in the process in detail.

 24-26 Points

 

The as-is and to-be models present most of the steps in the process and provide some detail.

 21-23 Points

 

The as-is and to-be models present the major steps.

 

 18-20 Points

 

The as-is and to-be models are incomplete or inadequate to demonstrate a complete process.

 0-17 Points

 

Only one model presented or very few process steps are included.

 30
Organization of Steps 27-30 Points

 

Steps in the process are organized in a logical flow with the steps clearly labeled and demonstrate analysis and critical thinking.

 24-26 Points

 

Steps in the process are organized in a logical and well organized flow with the steps labeled.

 21-23 Points

 

Steps in the process are organized in a logical flow with steps labeled.

 18-20 Points

 

Steps may not be organized in a logical flow or may be lacking in demonstration of analysis, and/or critical thinking.

 0-17 Points

 

Process steps are not organized at all, or only one model is presented.

 30

 

 
Model Presentation 18-20 Points

 

Models are very professionally presented; use a logical and easily understandable structure, and spelling is correct.

 16-17 Points

 

Models are professionally presented; use a logical structure, and spelling is correct.

 14-15 Points

 

Models are presented well; use a logical structure, and spelling is correct.

 12-13 Points

 

Models are not professionally presented, and/or contain several spelling errors.

 0-11 Points

 

Models are extremely poorly presented and do not convey the information or only one model is presented.

 20

 

 
Report Format 9-10 Points

 

Report is very well organized and is easy to read. Very few or no errors demonstrate correct sentence structure, grammar, and spelling; written in third person and presented in a professional format; any references used are properly cited and listed in APA style.

 8 Points

 

Report reflects effective organization; may have a few errors in sentence structure, grammar, and spelling; written in third person and presented in a professional format; any references used are properly cited and listed in APA style.

 7 Points

 

Report is organized and may have some errors in sentence structure, grammar and spelling. Report is written in third person; any references used are properly cited and listed in APA style.

 6 Points

 

Report is not well organized, and/or contains several grammar and/or spelling errors; and/or report is not written in third person; and/or any references used are not properly cited and listed in APA style.

 0-5 Points

 

Report is extremely poorly written; and/or contains many grammar and/or spelling errors; and/or does not convey the information

 10
          TOTAL Points 100

 

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Using the Community Health Care Roles and Functions Table, examine the health care professions and departments involved in public policy, outcomes, and social marketing aspects of the health care field. Note that the list from the table is not all-inclusive. These are simply some of the most visible roles involved in community support and government policy regarding health care.

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In this activity, you will complete the last of three similar tables exploring health care settings, to help you understand the health care team you may manage. Review instructions for completing it in Unit 4, if necessary. In the final unit, you will review the three tables you have completed, to identify an area in which you might be interested in pursuing your health care management career. Spend some time exploring each area, even if you have already decided which setting you want to pursue. It is important to understand the roles of your health care colleagues, including what they do—and what motivates them.

Using the Community Health Care Roles and Functions Table, examine the health care professions and departments involved in public policy, outcomes, and social marketing aspects of the health care field. Note that the list from the table is not all-inclusive. These are simply some of the most visible roles involved in community support and government policy regarding health care.

Determine the following for each role or professional area:

  • Where it fits as a component in the chronic health care model (refer to the Unit 4 media piece).
  • What the job duties entail, or what services the job provides.
  • What might motivate individuals in that job role (typically more than money).
  • Whether the role is reimbursable by insurance.
  • What specific education or preparation is required for the role (include degree and topic of study, such as bachelor’s degree in nursing).
  • The name of the primary professional organization representing the role.

Pick one field in which you could see yourself potentially managing or working after graduation. In one or two paragraphs, describe the role as you see it. Describe how you would motivate your colleagues and employees. Identify professional organizations pertinent to this role.

Be sure to complete the entire assignment. As with all of your assignments, examine the scoring guide (linked in the Resources) for guidance on earning optimal credit for your work.

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Based on the article by Peter Senge in Week Four, what steps and structures will you put in place to make the organization a true learning organization, and thereby encourage workers and managers to adapt and excel in spite of the changes?

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Six months after the merger described in Change and Culture Case Study I, the new administration initiated a significant reduction in force. A decision was made to redesign patient care delivery. The administration’s first job redesign recommendation was that of a universal worker. The universal worker would deliver many support services. Aware that this model often failed when implemented in other organizations, your administrator charged you with making redesign work this time.

 

Resource: Week Four article by Peter Senge

Write a 1,750- to 2,100-word paper in which you address the following:

 

  • How would you begin the process of job redesign? Do not consider only the universal worker.

 

  • What work processes and performance expectations must be considered once the design is completed?

 

  • Based on the article by Peter Senge in Week Four, what steps and structures will you put in place to make the organization a true learning organization, and thereby encourage workers and managers to adapt and excel in spite of the changes?

 

  • How can you plan and control the intraorganizational and interorganizational communications that must occur to implement the job design changes?

 

  • How can management ensure individual job satisfaction for this position?

 

Cite at least five references.

Format your paper consistent with APA guidelines.

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Create a portfolio that outlines relevant career resources and support materials for a health science profession.

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The Annotated Bibliography Unit outcomes addressed in this Assignment:  Conduct research using the internet to locate credible sources of information.  Prioritize resources based on their relevance to your career.  Compile resources and submit as an annotated bibliography. Course outcome(s) assessed in this Assignment: HS100-3: Create a portfolio that outlines relevant career resources and support materials for a health science profession. Instructions In Unit 6, you participated in a Discussion where you explored the components of annotated bibliographies and there relevance to your life as a student and to your professional career. Now you will create a portfolio in the form of an annotated bibliography with a minimum of 10 resources for your profession (minimum of two for each category). These can include brochures, organizations, books, articles, websites (no more than seven websites) and more. Your portfolio should be structured using the following outline. This should also have an annotated bibliography outlining each resource. Please use the link from the KUWC to help you with your annotated bibliography, which is located under the Reading Icon. You can also view some example notations here. Please know that how you respond to the five categories below is going to be unique to your specific degree program, and career goals. Please feel free to refer to websites in previous units, such as those under Web Resources on the Reading pages, as resources to help you in your research. Do not cut and paste reference information from the internet or another source into the Annotated Bibliography.  Current issues  Professional associations  Educational resources  Professional journals  Areas of current research

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