How do health care service providers with which you are familiar manage queues? How can the concept of a queue provide a special challenge in a health care setting? Do you believe that health care service providers are relying on the appropriate method for managing queues?

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Middletown Hospital is a 200-bed general not-for-profit hospital. The hospital has a 20-bed Emergency Department (ED). It averages 100 patients per day. The CEO of the hospital has been receiving numerous complaints about long waits for care and poor service. Upon analysis, the vast majority of those complaints come from patients seen between 6:00 p.m. and 10:00 p.m.

The CEO calls a meeting with the administrators of the ED. He wants this problem corrected. The ED administrative staff tells him the problem is volume. Over 70% of all admissions check in between 6:00 p.m. and 9:00 p.m. The ED is reaching peak volume when all the other services in the hospital are in the after-hours mode.

The CEO authorizes a Six Sigma Team to analyze root cause and provide recommendations for improvement.

Write a work plan of no more than 1,050 words in which the team assumes the role of the leader of this process. Do the following:

  • Explain the purpose of the process improvement proposal.
  • Choose a process improvement method to identify the bottleneck and improve one aspect of the current process performance.
  • Describe the data to collect and collection methods.
  • Identify methods to analyze the bottleneck using capacity planning.
  • Analyze scheduling and controlling techniques with regard to the effect of service availability on the ED bottlenecks.
  • Make recommendations on staffing or alternative sources of care.

Format your paper consistent with APA guidelines.

What are the goals of process improvement proposals? How is process improvement in health care different from other business settings?

How do health care service providers with which you are familiar manage queues? How can the concept of a queue provide a special challenge in a health care setting? Do you believe that health care service providers are relying on the appropriate method for managing queues?

How can capacity planning be used to identify patient flow bottlenecks? How would you incorporate scheduling techniques to improve bottlenecks

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