What communication techniques can be used to avoid conflicts within a team where individuals hold different roles

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You have been promoted as a new management team for an assisted living facility. During the past two months, you each have noticed an increase in conflicts among your coworkers and another department (for example, Radiology, Pharmacy, or Dietary). Your boss sees this as an issue, and has tasked you as a management team with finding a solution. Prepare a 7- to 10-slide PowerPoint® presentation, with detailed speaker notes, that addresses the following:

a)     What elements are found in an effective health care work group?

b)    What are some of the barriers to communication that can cause conflict within a group?

c)     What communication techniques can be used to avoid conflicts within a team where individuals hold different roles?

d)    How can communication among departments within your current organization be improved to avoid conflict?

e)     What strategies are used to ensure this conflict does not happen again? What would a leader do to prevent it?

As a management team, describe how you would address the conflicts that arise within a team and another department and ensure that there is a successful negotiation. Cite a minimum of three references and list them in APA format at the end of your presentation.

 

This Learning Team presentation is due in Week Three.

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