BUS128 Cuyahoga Community New Phone Reimbursement Request Email Response

Assignment Topic: Draft an Email Response to the customer denying his request for a new phone.
Your company markets a line of rugged smartphones cases designed to protect the sensitive devices from drops, spills and other common accidents. Your guarantee states that you will reimburse customers for the cost of a new phone if the case fails to protect it from any of the following:(a) a drop of no more than 6 feet onto any surface; (b) spills of any beverage or common household chemical; (c) being crushed by any object weighing up to 100 pounds Class A, 200 pounds Class B, and 300 pounds for a Class C; or (d) being chewed on by a dogs, cats, or other common household pets.
Bob Welch, a rancher in Colorado owner of a Class A case, emailed your customer support staff, requesting a reimbursement after she dropped her iPhone in her hog barn and a 900-pound boar crushed it in a single bite.
Your task is to write an email response to Bob, denying his request for a new phone.